← Back
Start a Similar Project →
Aviation
Intelligent Baggage Management & Reroute Dashboard
End-to-end baggage tracking and exception management platform for a major Indian airline.
Client
United Airlines
Duration
32 weeks
The Challenge
Manual baggage handling led to 12% mishandling rate and poor passenger experience.
Our Approach
Built a real-time IoT-integrated baggage tracking platform with exception alerts, staff dashboards, and passenger-facing status updates.
The Outcome
Reduced mishandling by 74%, improved NPS by 22 points, and cut manual reconciliation effort by 60%.
Tags
AviationAirline Operations, EUXBaggage, Reroute, CargoOperations, DashboardsAI-Tracking
Services Used
Experience DesignPlatform EngineeringIoT Integration
